eyouth Hiring Portal

Customer Support Representative

eyouth

Egypt

Hybrid

Full-Time

Description

EYouth is looking for a motivated Customer Support Representative to join our team and support customers across EYouth Learning training programs, while collaborating with sales and business development teams during campaigns.

Responsibilities

Respond to customer inquiries via phone, email, and chat professionally.
Assist customers with troubleshooting and issue resolution.
Assist in a specific sales campaign by providing support and technical knowledge to potential customers, answering inquiries about the services offered in the campaign, aiding in subscription processes, and providing advice and guidance regarding available offers and courses.
Communicating with all departments to identify the problem and follow up with its solution from start to finish, and reporting to the business development department.
Follow up with leads and inquiries promptly to maintain engagement and increase conversion rates.
Provide feedback to the product development team based on customer insights and trends.
Proactively communicate with customers to gather feedback and address any potential concerns.
Stay up-to-date on product knowledge and company policies to effectively address customer concerns.

Who You Are

Minimum 3 years of relevant experience.
Bachelor’s degree in a relevant field.
Strong professional communication and negotiation skills.
Excellent teamwork abilities with high attention to detail.
Very good command of the English language.

About this role

Apply Before

July 01, 2026

Job Posted On

January 21, 2026

Job Type

Full-Time

Salary

0 - 0 EGP

Required Skills

Customer Support & Service ExcellenceCommunication Skills (Phone, Email & Chat)Sales Support & Lead ConversionTechnical TroubleshootingCross-Functional Coordination

Perks & BenefitsThis job comes with several perks and benefits

eyouth

Read more about Company

The Leading MENA & Africa Region EdTech Platform That Empowers Youth through Interactive Career Development Programs LinkedIn list of the best 10 startups in Egypt in 2021 - more than 4000000 users - best 50 EdTech companies list in 2021 &2022. Vision: An empowered community of well-educated and skilled Youth leading sustainable enterprises. Mission : Connecting community stakeholders with Youth through adaptable, customized and suitable programs.